The first twenty questions are always the same
Which treatment suits me, what does the suite include, is that model available in September, how long is the recovery, what is included in the price. They are repetitive, they are urgent for the visitor, and they arrive outside office hours.
A trained video assistant answers them from your own catalogue and price rules, in the visitor's language, without inventing anything.
Sectors where it pays back fastest
The pattern is consistent: high ticket, long consideration, heavy explanation.
- Clinics and aesthetics — procedure guidance and pre-consultation triage
- Wellness and spa — programme selection and package comparison
- Auto galleries and showrooms — trim, availability and trade-in questions
- Hotels and residences — room categories, accommodation packages and seasonality
- Galleries and jewellery — provenance, sizing and private viewing requests
Guardrails matter more than personality
Define what the assistant must never claim: no medical promises, no discount authority, no availability it cannot verify. Everything outside the knowledge base becomes a handoff, not a guess.
Design the handoff, not just the chat
The value is not the conversation, it is the summary that follows it: what the visitor wanted, what was offered, what they agreed to next — pushed straight into HubSpot, Salesforce or a webhook.